Ever wondered what contribution non-brand PPC makes to other channels further down the path? What the assisted revenue, or “halo” effect, exactly is? Here’s a simple report in Google Analytics that does precisely that.
Assisted Conversion Report
My example shows how Non-brand Paid Search delivered over £15,000 of assisted revenue, most of which then went on to convert via Direct, Organic and Brand Paid Search on last click. This data is very handy but also easy to get – I’ll show you how below.
How To Set Up The Report
You need two things: a custom Multi-Channel Funnel (MCF) Conversion Segment and Custom Grouping.
For the Conversion Segment go to the Conversions menu on the left, click on Multi-Channel Funnels and select Assisted Conversions. At the top you’ll see a Conversion Segments tab where you can select and create new segments.
To get just the assisted view, you need a segment that includes all assisted PPC activity, but excludes non-brand last click and brand assists, like in the screen grab below. You do need a solid naming convention in your account to make filtering your campaigns easy at this stage. You can choose to play with the “first click” options too or decide to include brand assists. But for now, this simple set up will produce the report above.
Custom MCF Channel Grouping
Additionally, you can create your own channel groupings so you can see brand and non-brand PPC separately in the list. Use the Custom MCF Channel Grouping edit function, below, to set those up.
Results – And a Note On Cookie Length
I typically see assisted revenue of 20% to 30% of the last click figure. This will change according to the cookie length window you select – which you can do in the “Lookback Window” box at the top of the report page. The range is from 0 to 90 days, but I tend to go for a short and sweet 1 day window. This lowers the revenue substantially but that way I trust there is a stronger connection between the consecutive clicks.
Hope that was useful! What kind of results are you getting?
Having spent a few weeks logging in and out of the multiple AdWords, Bing and Facebook accounts under my wing, I thought there must be an easier way. A piece of software that lets me access all accounts in one place, do some automated bidding while I sleep and churn out scheduled reports with all the metrics I want. The good news is there are plenty of solutions – the bad news is having to pick one.
I didn’t want to launch a major investigation, so after brief googling I narrowed it down to the three vendors below. They seemed to cater for my needs and could work with my modest budgets. I rung up the sales teams and was promptly subjected to live demos, case studies and price negotiations, which is great. What struck me was that they were all good, could do the job, and ticked all the boxes:
|Website||Ignition One||eSearch Vision||Marin|
|Ad Platforms Covered||All||All||All|
|Automated Bidding||Position, ROI||Various||CPA, ROI, Position|
|Testing Capability||Landing page||Various||Just A/B|
|Reporting Technology||Pixel or GA||Pixel or GA||Pixel or GA|
|Set Up Fee||£0||£0||£0|
|% of Spend Cost||2.5%||5%||3.5%|
|Minimum Monthly Fee||£2,000||£1,500||£299|
So which one did I go with?
The decision at the end was very straightforward – one of the few differences between the vendors was minimum fees. Here Marin was a clear winner, with just a £299 minimum fee, and still a competitive percentage of spend charge. Add to that a 21 day free trial and Marin’s good reputation, and the deal was sealed. Contracts were quickly exchanged and now I am on board.
Now, don’t get me wrong, all vendors seemed good enough, but I tend to prefer a contract with small commitments rather than big ones. And do read the offer I got as a guide, I am sure you can negotiate slightly different terms.
What about Kenshoo?
Kenshoo is widely regarded as the best platform around, with Forrester concluding that “Kenshoo is the only leader.” It is popular amongst bigger players and agencies, but this is where my issue with them lies: their fees are high and my budgets are low. For a smaller advertiser, I don’t think Kenshoo is cost-effective.
After Penguin and Panda, yet another black-and-white furry beast to come out of Google is reportedly on its way. The name of the next search ranking algorithm update is unknown, but Zebra should easily see off competition from skunks and killer whales. So apart from a quirky name, what else can we expect from this upcoming update?
One possible area for Google to act on is social media, with its volume of signals that can improve quality of ranking. Social media is victim of spam just as any other online media and Google may act to discount signals from overly-optimised, unnatural accounts on Twitter, Facebook, Google+ and Pinterest.
Another area that may be targeted is online retail, since Matt Cutts recently pointed out that Google “don’t want low quality experience merchants to be ranking in the search results.” How they would judge the quality of a merchant is anybody’s guess, but reviews seem to be the obvious choice. Additionally, Google might also check whether their recently published Search Quality Guidelines are being followed. Section 4.1.2 “Recognizing True Merchants” in particular lists a series of checks, such as availability of a returns policy, working shopping cart, physical address, delivery options, etc.
The update is expected to roll out towards the second half of 2013.
Rarely does a subject line delight as much as this one from payment portal Dwolla. They are right that I do get easily distracted, so I fell straight for this one and opened to have a look. Top marks to them for best practice – not only do they prompt users who abandon the signup process, but they also make it fun; squirrels must rank up there with chimps when it comes to raising a smile.
I feel they’ve missed a little trick here though. They might want to find out why I hadn’t finished singing up and a link to a survey or feedback form might’ve been a handy source of feedback. Yes, they will get a lot of “It was a squirrel!!”, but for me it was that they don’t cater for international customers. Something that they might want to take into account.
The truth is that with so many marketing shows around London, I’ve lost track of which one was when. This is a shame as some events are really worth going to – for the speakers, the networking, or the free stress ball. So for 2013 I’ve made myself a handy list of all the events I visited or considered before and I’m sharing it in case you find it useful too. Feel free to point out in the comments anything I’ve missed. See you around and don’t be shy to say “Hi”!
DCM Europe: Digital Content Monetisation
February, 18 – 21
SES London: Search Marketing
TFM&A: Technology for Marketing & Advertising
Distilled Link Love: Search Marketing
#SMWF Europe: Social Media
International Confex: Events Industry
Brighton SEO: Search Marketing
(not in London! but just down the road)
Digital Retail Masterclass
May, 15 – 16
SMX London: Search Marketing
Marketing Week live
IAB Engage 2013
October, 28 – 29
Distilled Search Love: Search Marketing
Content Marketing Show
image source: distilled
For those that work in PPC and have to change ad copy frequently, you know it can be a pain in the bottom. If you have multiple parties involved with the business / brand owner on one side, the agency on the other and you in the middle, it can be hard to create an ad everyone is happy with. The former doesn’t appreciate the copy limitations of PPC, while the latter may not fully grasp the brand’s desired language. The solution? Let everyone share the same screen. I’ve set up a spreadsheet which can be accessed and edited by all parties and it seems to be working like a dream.
You can check out the Ad Template by clicking on this link – feel free to make a copy and use.
T.M.Lewin have refreshed their website this week, updating the colour scheme, navigation, homepage elements, adding new filter options and a host of other little upgrades. Come and have a browse!
And here’s how it used to be. What do you think, have we done a good job updating the design?
Today there’s a new player in the tag management scene alongside Tagman, DC Storm and SiteTagger – it’s Google. The search giant has introduced its latest tool called Tag Manager that “lets you add and update your website tags without bugging the IT folks.” It is a complete solution that works with Google tags, as well as third-party tags. Tag Manager makes use of asynchronous loading, reusable variables and smart caching to ensure speedy web experience, while it still allows sophisticated rules and custom code to be written. A/B testing and tagging reporting are to be released at a later date though. Still, it sounds like an interesting product that I will try out soon and compare to the high standards that Tagman has set.
Here’s Google’s video about the product:
2012 is a special year for American clothing and outdoor goods retailer L.L.Bean as they are celebrating their 100th birthday. To mark the occasion they’ve taken some of their iconic catalog(ue) covers from the past and have redone them fresh – creating yet another set of iconic covers.
The great story telling of the originals alongside the beautiful photography of today make this set of images a real gem, certainly a fitting celebration of what L.L.Bean has been about for the last 100 years.
There are four shots planned for this year and you can see Spring, Summer and Fall here – I’ll add Winter as it lands.